My container has not been emptied. What should I do?

If your container has not been emptied, there are several possible explanations. Have the other containers in the street not been emptied as well? Please contact us within 48 hours using this page. We will then find out as soon as possible what is going on and how this can be resolved.

Have the other containers in the street been emptied? First consider what time you put your container outside. The refuse collection lorry will be active as of 07.30 in the morning, so make sure your container has been put out on the street before then. If you put it out later than 07.30, the refuse collection lorry may have already gone by.

Sometimes a container is not emptied because it contains things that do not belong there. For example, residual waste or diapers in a PMD container, sand and soil in a VFG container, or a microwave in the residual waste container. We would then ask you to remove those things that do not belong in the container yourself and to dispose of them properly.

In the case of VFG waste, branches sometimes get stuck in the container or do not fall out during emptying. Cut the branches into smaller pieces yourself with a hedge trimmer and put the container out again on the next available collection day.

For more information, see the rules for putting out minicontainers.